For those of you not up to date with the wonder that is my little life, earlier this year (July) I had a flood in my house. Long story short, a supply line to one of my toilets broke, filling my entire house with a good inch of water. Every square inch of flooring in my house had to be replaced (seriously, thank God for insurance!). The whole process took a good month, much of which I couldn't live in my house.
Mid-November, I was walking barefoot and noticed that there was a part of my floor that was curled up a little bit. It was right in the center of the room. I called the company that installed the floor, who sent an installation specialist out to make sure that everything was correctly installed. He told me that everything was put in just fine and that my dog had probably had an accident. It would cost me almost $500 to fix the 5 boards that were curled. Warning bells went off in my head because the "new" floor was the same one that I'd had since I moved into the house. God knows that Shadow has had accidents and that things have been spilled. Did they really mean that they didn't recommend this floor to pet owners?
I called back (once they had provided me with the estimate) and told them I wanted to get a factory representative's opinion. They set up an appointment for today for both companies to come out and review the situation. Wow, I guess that wasn't such a short story...
Anyway, I'm so glad I stood my ground. The factory rep said that there was no way this was caused by me or my dog. They do recommend the floor to pet owners and it should definitely not be doing what it was doing now. He's going to submit the claim and sometime after New Years, I'll be getting my floor fixed... free of charge!
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